Terms Of Service

  1. The provide reserves the right to refuse service to anyone for any reason.
  2. The provider will conduct routine backups of the system at intervals scheduled by the management, however, the user is responsible for the backups of the databases and content of their own web site.
  3. The user may employ whatever content the user choses, but will ensure that all content does not violate the laws of the United States or whatever state the user is located in.  Examples of content banned by the laws of the United States include, but are not limited to:  child pornography, threats, or inciting violence.
  4. The user may not use the disk space provided by the provider to store any illegal materials, or any materials that are not intended for use by the actual web site.  In other words, you may not store any files not related to your site.
  5. The user may not run any software on the web space not approved by the provider.  Absolutely no IRC or chat programs that are not provided for in the install scripts included in the packages unless approved in writing by the provider, nor can you run any daemons (except for VPS customers).
  6. The provider is not financially responsible for outages that may occur from time to time or any loses occurred by the user.
  7. The provider shall not be held legally responsible for the content the user may post on the server.  If any laws or the terms of this Terms of Service are violated by the user, the provider may terminate the web services provided to the user immediately without prorating or refund.
  8. The provider provides web hosting services, but does not provide support for software the user may run on these services.  The user shall go to the software company or author for that type of support.  We only support the hosting itself.  This applies even to programs provided for in the user install scripts.
  9. Absolutely no using our mail servers to spam at any time.  Spamming is defined as sending unsolicited emails to anyone where there is no prior financial relationship.  If you own an oscommerce store, and people sign up for your newsletters, etc, you may email them if you can prove it.  Anyone caught using our servers for purpose of spamming, will have their service revoked immediately, and will not receive any form of reimbursement. There will be NO bulk mailing or bulk mail scripts allowed on shared hosting! Our shared hosting servers are set to limit outgoing mail to 100 messages per hour per domain. A VPS customer has no restrictions, but no spamming!
  10. We are never responsible for losses due to outages at any time, with the exception of any guarantees of uptime compensation. This means that if you have an outage that causes perceived or real losses with your customers we are not liable except to credit your account on the basis of up to 1/2 month of service, as per the SLA.

 

Privacy Agreement

HelvaWebHost does NOT believe in the release of personal information without written permission to third parties.  So we will NOT release any personal information given to us by our customers except as the law requires. 

If the customer is buying a domain name, then ICANN requires that we provide them with information concerning the owner of that domain by law.  Other than that, we will not supply any information to any party without a court order that is duly signed by a person acting on behalf and with the authority of any court within the juridiction of the United States or its territories.

HelvaWebHost never sells your personal information to any party.  To us, sale of email addresses, business or residual addresses, phone numbers, names or domain names is a violation of the privacy of our customers, and we only use that information in order to conduct business with said customer, and for no other reason.

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